Support Portal

Account 6

• How do I cancel my subscription?
• How do I change my login password for my MacinCloud server?
• "Login attempt failed" error when trying to access a MacinCloud server
• How can I pause my MacinCloud subscription?
• How do I reactivate my MacinCloud subscription?

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Billing & Payment 10

• How are usage hours tracked and calculated?
• How can I pay using PayPal balance?
• What happens if I exceed my daily usage or prepaid usage hours?
• My payment keeps getting declined. What should I do?
• Why do I have a monthly invoice for my Pay-As-You-Go plan?

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