Make sure your account email was entered correctly

If you observe that your email was misspelled or incorrect when purchasing your server or creating your web portal account, please contact our support staff from a working email for assistance and reference your incorrect email address.

Check your junk and spam folders

Your inbox may have filtered your credentials email into your junk or spam folders. Please check these for your credentials email.

If your email was entered correctly upon signup and your credentials email is not in your junk or spam folders, please contact our support staff.