Billing & Payment

How are usage hours tracked and calculated?
The total login time is calculated by summing the total amount of time the user has been logged into the server per day. That time is then rounded up to the...
Wed, Nov 8, 2017 at 1:05 PM
Why do I have a monthly invoice for my Pay-As-You-Go plan?
Issue: I just purchased a Pay-As-You-Go plan and on the invoice it said there would be another invoice a month from now. What's going on? Cause: Th...
Thu, Jul 27, 2017 at 11:49 AM
Where can I find my invoices?
Issue: Where are my invoices located?    Solution: You can view your invoices with your Billing Management link or on your Web Portal account.  1. To ...
Thu, Jul 27, 2017 at 11:56 AM
What happens if I exceed my daily usage or prepaid usage hours?
Excessive usage is billed differently between Managed and Pay-As-You-Go subscriptions. Note that both Managed and Pay-As-You-Go users can currently submit r...
Mon, Jul 31, 2017 at 3:16 PM
I cannot select a different payment method when signing up with PayPal
Issue: I want to use my PayPal balance (or an alternative PayPal method of payment) but I do not see the option when checking out with PayPal. Cause: Yo...
Wed, Aug 30, 2017 at 12:39 PM
My payment keeps getting declined. What should I do?
Issue: My payment keeps getting declined when I attempt to make a purchase.  Cause: Payment will be declined either due to inaccurate billing informatio...
Wed, Jun 28, 2017 at 1:19 PM
How do I edit my billing information?
Issue: I do not know where to go to edit my billing information.  Solution: There are two primary ways to edit your billing information. 1. Through ...
Wed, Jun 28, 2017 at 1:07 PM
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