Billing & Payment

How are usage hours tracked and calculated?
Usage hour calculations The total login time is calculated by summing the total amount of time the user has been logged into the server per day. That ti...
Wed, Jun 19, 2019 at 3:40 PM
How can I pay using PayPal balance?
Select preferred payment option on your PayPal account To use your existing PayPal balance for purchasing a MacinCloud Mac server, you will need to s...
Wed, Sep 11, 2019 at 10:55 AM
What happens if I exceed my daily usage or prepaid usage hours?
Excessive usage is handled differently between Managed and Pay-As-You-Go subscriptions as detailed below. For Managed daily usage Users who exceed t...
Mon, Jul 29, 2019 at 10:52 AM
My payment keeps getting declined. What should I do?
If you find your payment keeps getting declined, please refer to the sections below that are relative to your payment method before contacting our support s...
Mon, Jul 29, 2019 at 10:58 AM
Why do I have a monthly invoice for my Pay-As-You-Go plan?
About the automated monthly invoices If you just purchased a Pay-As-You-Go plan and on the invoice it said there would be another invoice a month from n...
Mon, Jul 29, 2019 at 11:18 AM
Where can I find my invoices?
Your invoices can be accessed and viewed from two locations: Through your Billing Management link or through our web portal. Billing Management link ...
Mon, Jul 29, 2019 at 11:25 AM
How are usage hours replenished on my MacinCloud PAYG plan?
Hours are automatically replenished When you exceed your prepaid amount of usage hours your account will be automatically recharged according to the pla...
Mon, Jul 29, 2019 at 11:28 AM
How do I edit my billing information?
Through the Web Portal Log onto the Web Portal Hover your mouse over your username and click "Billing" on the dropdown menu that appear...
Mon, Jul 29, 2019 at 11:33 AM
I want to change my payment method from Paypal to a credit card
Use your billing management link Open the email containing your login information (This should have been sent to you upon purchasing your subscription)...
Mon, Jul 29, 2019 at 11:40 AM
How can I add my company's VAT code to my MacinCloud billing information?
Add your VAT code through the web portal Create a Web Portal account Log onto the Web Portal Navigate to your billing information (Hover yo...
Mon, Jul 29, 2019 at 11:43 AM
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