Billing & Payment

How are usage hours replenished on my MacinCloud PAYG plan?
Issue: How do I get more usage hours for my PAYG subscription? Cause: I've used almost all the hours on my PAYG subscription and need more. Sol...
Tue, Nov 13, 2018 at 12:28 PM
How can I add my company's VAT code to my MacinCloud billing information?
Issue: I need to enter my company's VAT code into my billing information. Solution: You can enter your VAT code in the web portal by following thes...
Thu, Sep 27, 2018 at 12:59 PM
My payment keeps getting declined. What should I do?
Issue: My payment keeps getting declined when I attempt to make a purchase.  Cause: Payment will be declined either due to inaccurate billing informatio...
Mon, Jul 16, 2018 at 12:55 PM
I want to change payment method from Paypal to Credit Card
Issue: Changing payment method from Paypal to Credit Card Solution: This is supported. Please follow these steps: 1. In your new server account emai...
Mon, Jun 4, 2018 at 1:19 PM
How are usage hours tracked and calculated?
The total login time is calculated by summing the total amount of time the user has been logged into the server per day. That time is then rounded up to the...
Mon, Jul 16, 2018 at 12:56 PM
Why do I have a monthly invoice for my Pay-As-You-Go plan?
Issue: I just purchased a Pay-As-You-Go plan and on the invoice it said there would be another invoice a month from now. What is going on? Cause: The mo...
Mon, Jul 16, 2018 at 12:56 PM
Where can I find my invoices?
Issue: Where are my MacinCloud invoices located?    Solution: You can view your invoices with your Billing Management link or on your Web Portal account. ...
Mon, Jul 16, 2018 at 12:56 PM
What happens if I exceed my daily usage or prepaid usage hours?
Excessive usage is billed differently between Managed and Pay-As-You-Go subscriptions. Note that both Managed and Pay-As-You-Go users can currently submit r...
Mon, Jul 16, 2018 at 12:57 PM
I cannot pay using PayPal balance
Issue: I want to use my PayPal balance (or an alternative PayPal method of payment) but I do not see the option when checking out with PayPal. Cause: Yo...
Mon, Jun 4, 2018 at 1:13 PM
How do I edit my billing information?
Issue: I do not know where to go to edit my billing information.  Solution: There are two primary ways to edit your billing information. 1. Through ...
Wed, Jun 28, 2017 at 1:07 PM
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