MacinCloud Support Portal

Usage hour calculations The total login time is calculated by summing the total amount of time the user has been logged into the server per day. That ti...

Excessive usage is billed differently between Managed and Pay-As-You-Go subscriptions. Note that both Managed and Pay-As-You-Go users can currently submit r...

Select preferred payment option on your PayPal account To use your existing PayPal balance with MacinCloud, you will need to select the correct setti...

Issue: My payment keeps getting declined when I attempt to make a purchase.  Cause: Payment will be declined either due to inaccurate billing informatio...

Issue: I just purchased a Pay-As-You-Go plan and on the invoice it said there would be another invoice a month from now. What is going on? Cause: The mo...

Issue: Where are my MacinCloud invoices located?    Solution: You can view your invoices with your Billing Management link or on your Web Portal account. ...

Issue: How do I get more usage hours for my PAYG subscription? Cause: I've used almost all the hours on my PAYG subscription and need more. Sol...

Issue: I do not know where to go to edit my billing information.  Solution: There are two primary ways to edit your billing information. 1. Through ...

Issue: Changing payment method from Paypal to Credit Card Solution: This is supported. Please follow these steps: 1. In your new server account emai...

Issue: I need to enter my company's VAT code into my billing information. Solution: You can enter your VAT code in the web portal by following thes...