Billing & Payment

How are usage hours tracked and calculated?
Usage hour calculations The total login time is calculated by summing the total amount of time the user has been logged into the server per day. That ti...
Wed, Jun 19, 2019 at 3:40 PM
What happens if I exceed my daily usage or prepaid usage hours?
Excessive usage is billed differently between Managed and Pay-As-You-Go subscriptions. Note that both Managed and Pay-As-You-Go users can currently submit r...
Mon, Jul 16, 2018 at 12:57 PM
How can I pay using PayPal balance?
Select preferred payment option on your PayPal account To use your existing PayPal balance with MacinCloud, you will need to select the correct setti...
Mon, Jun 17, 2019 at 2:42 PM
My payment keeps getting declined. What should I do?
Issue: My payment keeps getting declined when I attempt to make a purchase.  Cause: Payment will be declined either due to inaccurate billing informatio...
Mon, Jul 16, 2018 at 12:55 PM
Why do I have a monthly invoice for my Pay-As-You-Go plan?
Issue: I just purchased a Pay-As-You-Go plan and on the invoice it said there would be another invoice a month from now. What is going on? Cause: The mo...
Mon, Jul 16, 2018 at 12:56 PM
Where can I find my invoices?
Issue: Where are my MacinCloud invoices located?    Solution: You can view your invoices with your Billing Management link or on your Web Portal account. ...
Fri, Mar 8, 2019 at 10:59 AM
How are usage hours replenished on my MacinCloud PAYG plan?
Issue: How do I get more usage hours for my PAYG subscription? Cause: I've used almost all the hours on my PAYG subscription and need more. Sol...
Tue, Nov 13, 2018 at 12:28 PM
How do I edit my billing information?
Issue: I do not know where to go to edit my billing information.  Solution: There are two primary ways to edit your billing information. 1. Through ...
Wed, Jun 28, 2017 at 1:07 PM
I want to change payment method from Paypal to Credit Card
Issue: Changing payment method from Paypal to Credit Card Solution: This is supported. Please follow these steps: 1. In your new server account emai...
Fri, Mar 8, 2019 at 10:56 AM
How can I add my company's VAT code to my MacinCloud billing information?
Issue: I need to enter my company's VAT code into my billing information. Solution: You can enter your VAT code in the web portal by following thes...
Thu, Sep 27, 2018 at 12:59 PM
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