Billing & Payment

How do I cancel my subscription?
If you have any difficulties using your account or have any questions, please make sure to contact us using our Support Portal so we can help you.  ...
Fri, Feb 24, 2017 at 10:31 AM
How is the time tracked and calculated?
For Subscription Plans: The time is counted when your account is logged in. For example, if you purchased a 3-hour daily limit plan, your account is al...
Wed, Sep 14, 2016 at 11:25 AM
My payment keeps getting declined. What should I do?
Issue: My payment keeps getting declined when I attempt to make a purchase.  Cause: Payment will be declined either due to inaccurate billing informatio...
Wed, Jun 28, 2017 at 1:19 PM
How do I edit my billing information?
Issue: I do not know where to go to edit my billing information.  Solution: There are two primary ways to edit your billing information. 1. Through ...
Wed, Jun 28, 2017 at 1:07 PM
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