MacinCloud Support Portal

Issue: I want to use my PayPal balance (or an alternative PayPal method of payment) but I do not see the option when checking out with PayPal. Cause: Yo...

The total login time is calculated by summing the total amount of time the user has been logged into the server per day. That time is then rounded up to the...

Excessive usage is billed differently between Managed and Pay-As-You-Go subscriptions. Note that both Managed and Pay-As-You-Go users can currently submit r...

Issue: Where are my invoices located?    Solution: You can view your invoices with your Billing Management link or on your Web Portal account.  1. To ...

Issue: I just purchased a Pay-As-You-Go plan and on the invoice it said there would be another invoice a month from now. What's going on? Cause: Th...

Issue: My payment keeps getting declined when I attempt to make a purchase.  Cause: Payment will be declined either due to inaccurate billing informatio...

Issue: I do not know where to go to edit my billing information.  Solution: There are two primary ways to edit your billing information. 1. Through ...