MacinCloud Support Portal

Issue: How do I get more usage hours for my PAYG subscription? Cause: I've used almost all the hours on my PAYG subscription and need more. Sol...

The total login time is calculated by summing the total amount of time the user has been logged into the server per day. That time is then rounded up to the...

Issue: I need to enter my company's VAT code into my billing information. Solution: You can enter your VAT code in the web portal by following thes...

Issue: My payment keeps getting declined when I attempt to make a purchase.  Cause: Payment will be declined either due to inaccurate billing informatio...

Issue: Changing payment method from Paypal to Credit Card Solution: This is supported. Please follow these steps: 1. In your new server account emai...

Issue: I just purchased a Pay-As-You-Go plan and on the invoice it said there would be another invoice a month from now. What is going on? Cause: The mo...

Issue: Where are my MacinCloud invoices located?    Solution: You can view your invoices with your Billing Management link or on your Web Portal account. ...

Excessive usage is billed differently between Managed and Pay-As-You-Go subscriptions. Note that both Managed and Pay-As-You-Go users can currently submit r...

Issue: I want to use my PayPal balance (or an alternative PayPal method of payment) but I do not see the option when checking out with PayPal. Cause: Yo...

Issue: I do not know where to go to edit my billing information.  Solution: There are two primary ways to edit your billing information. 1. Through ...