Issue: My payment keeps getting declined when I attempt to make a purchase. 


Cause: Payment will be declined either due to inaccurate billing information, or your payment card bank has blocked or declined the payment


If you are using a credit card, your payment will be declined when the billing information you provided does not match exactly as your billing statement information. You must provide accurate billing information such as the billing address, state/province, and zip/postal code. Some banks enforce a security feature where new online transactions must be verified by you before it is approved. Please contact your bank directly for the specific reason that the payment is declined.


If you are using Paypal, you must ensure that you have a payment card that is associated with your Paypal account. Your payment will fail if the card associated with your Paypal account declines the transaction.


Solution: Please ensure the following before attempting to make the purchase again: 

  • You have entered your billing information exactly how it appears from your issuing bank's statements
  • You have sufficient funds in the account you are paying from
  • Contact your bank to make sure no security feature is blocking your transaction


If you are still experiencing issues, please try using a different payment method such as PayPal. This option is presented in the "Billing Info" step of the checkout. 


After attempting all of the above and your payment is still being declined, please contact our Support Staff. Please make sure to include a screenshot of the error message you are receiving so we can promptly help you to resolve the billing issue.