Issue: I need to change from my current plan to a different type (Such as from a Pay-As-You-Go subscription to a Managed monthly subscription) 

Solution: Although you can upgrade and downgrade within the same type of plan (such as within Managed plan, or within Pay-As-You-Go plan, or within Dedicated Server plan, or withinAgent plan), you will not be able to "switch" your plan across different type of plans. The best approach is to purchase the new plan you wish to use, and follow up with our support to credit the remainder of the plan you wish to abandon.

    i. You can purchase a new plan from our Plan Comparison Page. Please note that you will receive a new server credential for the new plan. Please backup your files on the previous server plan if you decide to abandon it.

    ii. Once you have logged onto your new server, you can transfer any data you need from your old server by using a cloud storage service (Such as DropBox which is pre-installed on our Managed and Pay-As-You-Go servers). 

    iii. Once you moved to the desired plan, you can cancel the old plan