Before contacting our support staff about any connection issues you may be experiencing, we recommend trying out the following troubleshooting methods.  


For Managed and Pay-As-You-Go Server Plans


Try the following:


  • Make sure you are correctly entering the username and password provided in your "New MacinCloud Account" email


  • Make sure your firewall is not blocking port 6000 



  • Disable your firewall


If you still cannot connect to your server, please take a screenshot of the error and send it to our support staff.



For Dedicated Server Plans 


1. Reboot your MacinCloud Dedicated server through the Web Portal by following these steps: 


  • Hover your mouse over the "My Servers" dropdown menu


  • Click "Dedicated"


  • Click "Actions" on the Dedicated server you want to reboot


  • Click "Reboot"


Please note that the reboot will take about 5 minutes to complete. 


2. If you still cannot connect to your MacinCloud Dedicated server after rebooting it, please perform the following before submitting a support ticket:


  • Ping the server:
    • In command line tools, run: "ping [your server hostname]"
    • Please provide us the result output from the above command.


  • Trace-route the server:
    • In command line tools, run: "tracert [your server hostname]"
    • Please provide us the result output from the above command.


Please provide these details in your ticket to our support staff.