With the Managed and Pay As You Go server plans you are not given administrator credentials (as discussed in Need Administrator Password solution and throughout our website). 


What to do if you need a specific app on your server

1. Check Finder > Applications. The software you are trying to install or request might already be installed on the server.

2. Check the App Store. Software from the App store can usually be installed without administrator assistance.

3. Check Finder > Managed Software Center. In the Managed Software Center you can select "Software" tab in the upper left. This will display software you can install on the server. You can install these programs without having to contact support.

4. If the software is not in Applications or the Managed Software Center, you can contact our support staff for assistance with the installation. Make sure to provide the official download link for the software in your support request.

 Note: Some software is not supported on Managed and Pay As You Go servers. This will require changing to a Dedicated Server plan.