Important information about OS upgrades
We highly recommend that you backup your critical files before attempting to upgrade your Dedicated server's OS. Generally the macOS upgrade will take about 1-2 hours. You should not attempt to use the reboot feature through the web portal during this period of time, otherwise you may cause file corruption which may lead to a failed OS upgrade or cause the server to not be able to boot.
Upgrading to Mojave
If you are attempting to upgrade from any macOS to Mojave macOS (10.14.x) or later, you should first contact us before attempting to upgrade your macOS, as Mojave requires the new Apple file system APFS and it may require special attention during OS upgrade. Please contact us and provide you dedicated server name so we can assist you to complete the macOS upgrade.
Try to reboot your server after waiting
If your server is unavailable after the OS upgrade or update, please do the following:
1. Give your server about 2 hours to complete the OS upgrade
2. If you are still not able to connect after 2 hours, please use the reboot feature under the action menu next to your "Dedicated server" list on the web portal
3. If after the previous steps you still cannot connect to your server (Even after waiting 1 hour after rebooting your server), please contact our support staff.