Issue: I connected to my MacinCloud Managed Server but can't hear anything. How do I turn the sound on? 


Cause: The .zip of MacinCloud connection files includes connection files with and without audio enabled 


Solution: Simply connect to your server using the connection files in the folder labeled "Sound Enabled"

  • Download your MacinCloud connection files from the email containing your login information 
  • Open the folder
  • Open the sub-folder labeled "Sound Enabled" 
  • Double-click on the connection file of your choice to connect to your server with the sound enabled



If you do not hear any audio for any reason please contact our Support Staff