If you are experiencing slow performance or connection speed to your server, please try the following before contacting our support staff for assistance.



For Managed and Pay-As-You-Go servers


Try using the "Low Bandwidth" or "Very Low Bandwidth" connection files in the "Advanced Users" folder when connecting to your server.



For Dedicated servers 


Try using a high compression protocol like Teamviewer or NoMachine. To use, simply download install onto your server and local machine.



For all servers


Regardless of how fast your Internet Service Provider claims, the effective speed of your Internet for MacinCloud is the speed between your computer and our server. Please test your connection speed as detailed to gauge the strength of this connection: Test your connection speed to MacinCloud servers.


Please also check the following: 


  • You may have purchased a server in the wrong region (IE, you are in Europe but selected "North America" as your location during the checkout)


  • Make sure there are no other computers in your network that are downloading large files, streaming video/music when you are using MacinCloud


  • Scan your computer for viruses if you purchased fast Internet service but the speed test shows abnormal low connection speed



If you continue to experience issues or need a server in a correct region, please contact our support staff.