Issue: When I log onto my MacinCloud portal account I do not see my portal on the dashboard, so I cannot connect to my server.

Solution: Note there are other ways to connect to your server. Refer to the email containing your server login credentials for instructions on alternative connection methods (Such as with MacinCloud connection files for Managed and Pay-As-You-Go users, or through VNC for Dedicated users).

If you still experience connection issues or need your credentials email resent to you, please contact our Support Staff.


- Can I use TeamViewer or NoMachine to connect to my MacinCloud server? Contains a list of what connection software can be used for each type of MacinCloud server.