Issue: I want to use my PayPal balance (or an alternative PayPal method of payment) but I do not see the option when checking out with PayPal.

Cause: Your preferred payment option for online purchases is not selected on your PayPal account.

Solution: You can choose your preferred online payment method by doing the following: 

  • Log onto your PayPal account 
  • Click "Wallet"
  • Under Payment Methods, click the payment method you would like to have as your preferred payment method*
  • Click "Make this preferred when paying online" 

*Note that you will need to link the related card or bank to your account before you can select it as a preferred payment method. You can find more detail in PayPal's official guide below.


- Official PayPal Business Account Guide

- Official PayPal Personal Account Guide