Problem: Unable to connect to your MacinCloud Server
- Firewall blocking Connection
- Poor internet connection
Managed and Pay-As-You-Go-Plans
If you have a Managed or Pay-As-You-Go server plan and are unable to connect to the server please try the following:
Disable any firewalls and try again.
Ensure your firewall and network settings are not blocking port 6000.
- Try BrowserConnect
If the issue persists please take a screenshot of any error messages and contact our Support Help Desk to assist you.
Dedicated Server Plans
If you have a Dedicated server plan we recommend that you should install an alternative remote desktop application such as Teamviewer (Teamviewer.com) or NoMachine (NoMachine.com) to improve your remote desktop performance and experience.
You are able to issue your server a reboot through our User Portal. Please create a new account using the same email you used to purchase your subscription. Once you have created an account please do the following:
- Select the My Servers dropdown menu
- Choose Dedicated Servers
- You will see a list of your Dedicated Servers, on the right side of the server is a Actions menu
- Select Reboot
Please note that the reboot will take about 5 minutes to complete. If you have any difficulty rebooting the server or trying to connect afterwards please let us know. We also recommend enabling SSH on the server for your admin user which will allow you to remotely issue reboot commands.
If the issue persists after issuing a reboot please perform the following to help us diagnose your server:
- Ping the server:
- In command line tools, run: "ping [your server hostname]"
- Please provide us the result output from the above command.
Trace-route the server:
In command line tools, run: "tracert [your server hostname]"
Please provide us the result output from the above command.
Please send these to our Support Help Desk.